Privacy Policy

Information We Collect

When you submit a quote request through our website, we collect your name, email address, phone number, vehicle information, service location, and any additional notes you provide.

How We Use Your Information

We use your information solely to respond to your quote request, schedule and confirm detailing services, and send service reminders and follow-up communications.

How We Share Your Information

We do not sell your personal information to third parties. Your information is used exclusively within Vellum Auto Detailing for the purpose of providing the services you requested. We may share limited information with third-party service providers (such as Square for invoicing) solely as necessary to deliver our services, and only to the extent required to do so.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations.

Your California Privacy Rights (CCPA)

As a California resident, you have the right to request access to the personal information we have collected about you, request deletion of your personal information, and opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information. We do use Meta Pixel for advertising purposes, which may constitute “sharing” under California's CPRA. To opt out or exercise any of these rights, contact us at contact@vellumauto.com.

Cookies and Tracking Technologies

Our website uses the following third-party tools that may set cookies or collect usage data:

• Google Analytics 4 — tracks page views and visitor behavior to help us understand how the site is used. Data is processed by Google. You can opt out via Google's opt-out tool.
• Meta Pixel — used to measure the effectiveness of our advertising on Facebook and Instagram, and to build audiences for future ads. Data is processed by Meta Platforms, Inc. You can manage your preferences at facebook.com/privacy.
• Microsoft Clarity — records anonymized session replays and heatmaps to help us understand how visitors interact with the site. Clarity masks sensitive content by default. Data is processed by Microsoft. Learn more at clarity.microsoft.com/terms.

These tools collect data such as IP address, browser type, pages visited, and interaction patterns. We use this data solely to improve our website and marketing effectiveness. We do not sell this data.

Security

We take reasonable measures to protect your personal information. Form submissions are transmitted securely via HTTPS.

Contact

For privacy-related questions, contact us at contact@vellumauto.com or call (949) 544-5962.